Katharine Giovanni is an award-winning author and the world’s leading concierge trainer. Katharine is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant and trainer in the world. She has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including ABC News Nightline, ABC News, CBS News, Time Magazine, Money Magazine, Forbes, The New York Times and The Wall Street Journal to name a few. Plus she assisted MTV and Good Morning America for pieces on the concierge industry

The story begins decades ago, with a handful of pioneers — and Katharine was one of them.

If you looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge.

Katharine has gone from being a meeting planner and concierge for Fortune 500 executives to becoming one of the world’s leading international concierge training experts. As Triangle Concierge’s senior trainer and speaker, Katharine has taught workshops to groups, individuals, hospitals, small businesses and large corporations. She is also the Chairman of the Board and Founder of the International Concierge and Lifestyle Management Association, one of the first associations for the concierge industry.

A dynamic public speaker and a member of the National Speakers Association, Katharine has appeared at seminars and conferences around the world. She is the author of three books including her award-winning book, Going Above and Beyond.

Raised in New York City, Katharine earned a B.A. from Lake Forest College and currently lives in North Carolina with her husband Ron and two sons.