Katharine C. Giovanni

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Katharine is a two-time award-winning author, motivational speaker and the world’s leading concierge trainer and consultant. A breast cancer survivor, she is the founder of both Triangle International and the International Concierge and Lifestyle Management Directory, as well as the author of several business and motivational books.


Katharine Giovanni is a two-time award-winning author and the world’s leading concierge trainer. Katharine is considered to be one of the founders of the independent concierge industry and is the most sought out concierge consultant and trainer in the world. She has both been interviewed by and appeared on dozens of newspapers, magazines, radio and television shows from around the country including ABC News Nightline, ABC News, CBS News, Time Magazine, Money Magazine, Forbes, The New York Times and The Wall Street Journal to name a few. Plus she assisted MTV and Good Morning America for pieces on the concierge industry

The story begins decades ago, with a handful of pioneers — and Katharine was one of them.

If you looked around the United States back then, you might have found two dozen concierge services, but certainly no more than that. Sensing a need, Katharine propelled her meeting planning business into something more cutting edge: a company that could offer concierge services and products to an eclectic range of industries that had yet to discover the world of the concierge.

Katharine has gone from being a meeting planner and concierge for Fortune 500 executives to becoming one of the world’s leading international concierge training experts. She has taught workshops to groups, individuals, hospitals, small businesses and large corporations. She is also the Founder of the International Concierge and Lifestyle Management Directory, one of the industrys most popular directories on the internet today.

A dynamic public speaker and a member of the National Speakers Association, Katharine has appeared at seminars and conferences around the world. She is the author of three books including her award-winning book, Going Above and Beyond.  

Accomplishments: Two-time Award-Winning Author


The Concierge Manual by Katharine C. Giovanni
This extraordinary guide will provide you with all the tools that you need to become a successful concierge, personal assistant and/or errand service professional. ...

Amazon.com  NewRoad Publishing Bookstore 

Going Above and Beyond by Katharine C. Giovanni
Reach the pinnacle of customer service by learning how to act and think like a concierge...



Four Simple Words That Will Change Your Career
 by Katharine C. Giovanni
Changing four words can literally change your life! Four simple words......

You can’t? Why not?
 by Katharine C. Giovanni
You can do it! 90% of your success in business and life comes from the INSIDE!...

If they can do it in 1929, you can do it in 2014
 by Katharine C. Giovanni
Can you start a business and succeed in a world like this? Will the economy affect you and your new business? Revlon, Macy's and Allstate Insurance will say yes ... yes you can....

It’s OK to not be OK, just don’t stay there
 by Katharine C. Giovanni
If you are facing a major business or life crisis … it’s OK to not be OK!!! It’s perfectly fine to be upset or angry about it. Just remember to not stay there because the longer you stay down in negat...

Water Under The Bridge
 by Katharine C. Giovanni
Have you ever heard of the expression water under the bridge? It refers to past experiences and conflicts. The assumption is that the longer you live, the more water you have under your bridge. Most p...

Sometimes Big Messages come from Small Packages
 by Katharine C. Giovanni
Trust your intuition and listen to your inner voice. Let it guide you safely across your "road" and before you know it, your prosperity will be at hand. Your intuition is like your own personal lighth...

How to Spot a Fraud Email
 by Katharine C. Giovanni
Did you just receive an email offering you millions of dollars? Or perhaps they're offering to buy your services and are willing to pay you a boatload of cash? Read this article before you answer the...

How to Find Out What You Were Born to Do.
 by Katharine C. Giovanni
Do you hate your job? Looking to find a new career path that brings you joy and prosperity? Here's how to find out what you were born to do....

What to Do When Your Life Has Hit the Fan
 by Katharine C. Giovanni
What do you do when the "you know what" hits the fan? Cry? Get angry? Shut down? Don't fold up your tent and go home. Here's what to do......

Is it Positive or Negative? You decide.
 by Katharine C. Giovanni
Seven ways to stay positive in a negative world. An inspirational story you will never forget....

52 Ways to Use a Concierge
 by Katharine C. Giovanni
Trying to squeeze 36 hours into a 24 hour day? Need some help? Perhaps you should hire a concierge. Below is a list of 52 ways you can use a concierge. Since the real list of what a concierge can do f...

 by Katharine C. Giovanni
Putting things in perspective...

Ten Tips on How to Start a Concierge Business
 by Katharine C. Giovanni
An Industry Expert offers ten tips on how to start your own concierge business....

What would happen if today was the day that changed your life?
 by Katharine C. Giovanni
What if today was the day you decided to change your life? ...

Look up at the world, not down at your feet
 by Katharine C. Giovanni
Look UP at the world and not down at your feet. Look at what you have … NOT at what you don’t have....

Nothing Ventured, Nothing Gained
 by Katharine C. Giovanni
Take the chance to start your business or to invest in an opportunity… or to not do it. Just take the chance. Life is about taking chances. You can have everything you’ve ever dreamed of! All you have...

Along Came a Spider
 by Katharine C. Giovanni
With money troubles looming at her door, Author and Entrepreneur Katharine Giovanni receives a message from the Universe from an unusual source - a spider. A story that all of us can relate to...

How do you Measure Success?
 by Katharine C. Giovanni
Success is an inside job. To be successful we must first think that we ARE successful. ...

Competition: It's Healthy and Good for the Soul
 by Katharine C. Giovanni
I think competition is good for the soul. It forces us to do better and offer a better product. I also firmly believe in building relationships and working together towards the common good. Working to...

Is Technology Really Making Life Easier?
 by Katharine C. Giovanni
I challenge each and every one of you reading this article to lose your cell phone for a day or two and see what happens. I challenge you to turn off your computer at around 6 p.m. at night and not tu...


Triangle International
Triangle International is the world's leading concierge and customer service training and consulting company. Since opening it's doors in the fall of 1998, Triangle has become the proven leader in providing concierge and hospitality consulting services to companies of all sizes in every U.S. state and over 45 countries. Our lead trainer is the industry expert behind Triangle International, Katharine Giovanni is an international Concierge Training Expert, Award Winning Author and consultant, and international Speaker. She is also the Founder of the International Concierge and Lifestyle Management Directory.

Katharine Giovanni Author Site
Home of Katharine's positive life series

Katharine's VIDEO BLOG channel
Living a positive life even when people are throwing things at your head
Contact Information

Triangle International
Wake Forest   NC    

 Katharine C. Giovanni
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Member Since: Sep, 2002

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