Quality Customer Service Rekindling the Art of Service to Customers, written in a novel-like format is a groundbreaking, empowering,and easy to read book, designed to pro..
A journalist since the age of 14, Giraud had a 20-year career in So. California newspapering before turning to her longtime love of history. Fascinated with England's Sir Francis Drake, she's written a screenplay, "Drake" and an historical fiction "Melaynie's Masquerade" with Drake as a major character.
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