I hung up and I thought, I bet if I call back and hit the number that says 'order new services' they will pick up fast . . . My theory was they prioritize their staff for customers that wish to purchase services and not for those who wish to cut or downsize services. So I called back and pushed for 'order new services, BINGO, they answered on the first ring!   I tell them my woes (wanting to cancel SHOWTIME) and the lady said, "I will transfer you to department that handles cancellations" ... and before I could say 'no' I was put back on that hold line and probably even further away from someone to help me.   After 10 minutes more of waiting (and running out of time) I hung up and called back the 'order new service' line and again BINGOOOOOO, they pick right up.  This time I told them they needed to help me cancel SHOWTIME (which I never ordered) and they better not transfer me because if I have to wait much longer I will be canceling ALL MY SERVICES and changing to VERIZON.  Guess what, they got it straightened out in less than a minute!  Amazing huh?

When I started this blog, I made a commitment to shed light on things . . .  So, If by some chance you can't get through to TWC to cancel a service, just redial and push the number that says 'ORDER NEW SERVICES' . . .  They appear to be loaded with staff available in that department and they can help you <wink>.