Gaining Success in the Workplace
edited: Thursday, December 29, 2005
By Alvin C. Romer
Rated "G" by the Author.
Posted: Thursday, December 29, 2005
Become a Fan
Principled mannerisms in the workplace, and how to effectively excel in doing what you do best.
There many valuable ways to enhance your stock on your job and to utilize upwardly mobile tendencies for career advancement. One of the sure means would be to incorporate getting along with your fellow co-workers. People who balance their technical skills with human-relations competencies often find greater on-the-job happiness. This component does more to contribute to the productivity of organizations, and in general have more successful careers. This article will attempt to accomplish two broad objectives:
(1) It proposes to present a case for starting the process by first understanding yourself by adjusting to common barriers to success, and (2) by making a case for establishing viable relationships with others, stressing the importance of why your attitude will usually spell the difference success or failure.
First, the article takes a descriptive look at the nature and sources of the conceptual and also the ideological challenges that the typical worker faces everyday on the job. Emphasis too, will be placed on mannerisms and the approach to maintaining respectable levels of professionalism. It then counterbalances this with certain methodologies using all of the above as a guide to achieving a desired modus operandi for production. Critical questions examined by this piece include the following:
* What exactly are human-relations and what are the connections to attitude and personality?
* When then, is attitude so important for a customer service resolution to embody conflict resolution?
* What are solutions that will tie everything together to insure success (in the workplace)?
Within all of us there’s the tendency and the need to feel all-important when it comes to getting the job done. Our egos are at the ready to impose and intensify the previous statement. It’s easy to think that “no one can do a better job than me”, or, take for granted that no one else has ambitions other than and greater than yourself. Most employees, even those with considerable experience greatly underestimate the importance of human relations in building their careers. They pass it off as nothing more than common sense. They say it is something that one handles intuitively. They are usually blind to the significance of the subject because they wrongly assume they are automatically good at it.
Defining human relations….
But what exactly are human relations? On the simplest level, human relations are being sociable, courteous and adaptable. It’s about doing what is needed to minimize and go to greater lengths to resolve conflicts, real or imagined. It’s about avoiding trouble with your fellow workers. It’s about following protocol and using the chain of command in staying marginal within a certain pre-defined nomenclature. Proper telephone etiquette and adhering to all of the other basic ‘office rules’ that are instilled for harmony and smooth sailing suggests that the bottom line is a thick one. As important as these qualities are to personal success, they only scratch the surface, for human relations is much more than behaving courteously so that people will like you. Through it all, you still must be able to understand yourself with a commitment deep inside you to bring about chance if it’s warranted.
Effective human relations demand that you know how to handle difficult problems when they arise…working under demanding and seemingly unfair supervisors. Dealing with an irate customer will surely embody even-temperate dispositions, never matching the customers’ anger. It's about building and maintaining long-term relationships with family, friends and allowing the workplace to be a good backdrop to emulate elsewhere. I’ve always felt that learning to live with your frustrations without hurting others or jeopardizing your own career goals is a meticulous balancing act that takes time and temperance. This is important to me as a good way to build that foundation for upwardly mobile minds to reach the next level. In short, human relations are building and maintaining relationships in many directions with many kinds of people in both good and bad working environments.
What does attitude have to do with anything?
Nothing has more impact on the career success than one’s attitude. Illustrations like the ones highlighted in the aforementioned passages should help you become more aware of the strong impact hour attitude has on every aspect of hour life. Everyone, from the most optimistic to the pessimist should from time to time go through some form of ‘attitude adjustment’. Stress on the job or because of same, along with not being in tune to handling problematic issues can spell angst cause unproductiveness and mismanagement of time. The former usually occurs when someone slips unknowingly into a pattern of negative behavior over a period of time. Some days may be better than others and the individual’s focus is permanently skewed to the negative side of his or perception if change is not eminent. The latter, can be either self-imposed or caused by any type of excessive elements in the work environment. Job stress can be caused when workers set too many difficult goals for themselves and, as a result, move in an unorganized manner in too many directions at the same time. Sounds familiar?
Some jobs, such as telemarketing and sales are generally recognized as stressful, but can be overcome by using effective human relations and an attitude adjustment. The connection between attitude and personality go hand in hand. Personality is generally considered to be the sum total of special physical and mental characteristics that allow you to transmit a unique image to others. The special blend that comes through constitutes your personality content. When your positive attitude is in charge, the image communicated is at its best. You may be proud of one or more of your physical characteristics and at the same may be true of mental traits, but attitude is the only characteristic that transcends other traits and pulls them together into a more attractive you. The magic of a positive attitude is that it has ways of making your eyes sparkle brightly, causing your smile to be more engaging and generally improving your total countenance.
What about customer service, and tying it all together?
We’ve all heard the clichés about customer service so often that they’ve become trite and boring. Shouldn’t the notion of being customer-focused be standard operating procedure a given? Yet, for reasons all too familiar concerning patience and perseverance, customer service either doesn’t get done or employees are just not trained adequately. How you measure customer satisfaction can often be as important as what you measure; Therefore, you must be ready to adapt and adjust your antenna to ensure that “listening to the voice of the customer” is more than just a cliché, but a model to be followed. Having and establishing rapport with your customers usually will give one a change to gauge progress in this area. Each company you work for, and job you’re given should be an on-going learning process as it pertains to human relations, your attitude, and customer service acumen. If you’re determined to make a difference and can overcome frustration, the sky is the limit and you can soar to great heights.
In conclusion, take heed of my ‘tips for proper assembly’. These will be the points of contention to strive for success in the workplace. When your positive attitude is in charge, your confidence is not substituted for arrogance; you are ready for a transformation. The image communicated is at its best. To wit:
* Make good choices – you need to make a strong and permanent commitment to invest your life and your talents in those pursuits that deserve your best efforts.
* Achieve your goals and reach your potential – Go for it, and don’t allow nothing to keep you on track!
* Enhance your oral and communicative skills
You’re now on your way to success in anybody’s workplace and can take it above and beyond for good measure!