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Crisis Management for First Responders is for first responders to be able to help victims of critical incidents as well as their own personnel who are affected by the trauma they witness or experience themselves.
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Individual first responders will learn how to maintain control over a crisis scene, help the victims, identify your own personnel who will need help, and how you can help them all.
Agency leaders will learn how to setup their own Crisis Management System by developing their resources, develop planning and training, implement an intervention complete with defusing, debriefing and aftercare.
Helpful handouts are included entitled, "Critical Incident," "Debriefing," and "Signs and Symptoms of Stress."
Excerpt
Table of Contents
Introduction to the First Responder Series
Introduction to Crisis Management
Part 1: Preparation
1. Crisis
Four Elements of a Crisis
Phases of Reaction to Crisis
2. Resources
Peer Support
When to Use Peers
Cautions on Using Peers
CISM Trained Personnel
Professionals
3. Planning
Assessment
Location and Seating
Selection Process
Separate by Level of Severity
Part 2: Implementation
4. Intervention
The Process of Crisis Intervention
Crisis Communication Techniques
Intervention for First Responders
5. Defusing (within 12 hours)
Individual
Group
6. Debriefing (3 to 10 days)
Goals
Organizing
Procedures
7. Aftercare
Individual Follow-up/Referral
Caring for the Leaders
Summary
Appendix
Critical Incident Handout
Debriefing Handout
Signs and Symptoms of Stress Handout
Epilogue
About the Author
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